Customer Service

Crowded Airplane - Strong Automotive

I had a pretty standard experience with an airline today. They tried to give my seat away. Then I was crammed in the back of…

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When was the last time you visited your customer waiting lounge?

Customer Lounge - Strong Automotive

I re-read one of my favorite books The Courtesy Man by Jim Moran last week while on vacation. The late Jim Moran was probably the greatest…

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Friday Words of Wisdom: Working Through the Weather

Car Wreck Photo - Strong Automotive

This is a picture of an accident that happened close to our office.  The weather that blasted the Birmingham area paralyzed traffic but didn’t prevent…

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Subliminally Selling Satisfaction Scores Inside Your Dealership

October 25, 2013 / Automotive, Customer Service, Dealership /
Honda survey - Strong Automotive

See the attached poster that a general manager of a Honda dealership posted to inform his customers that he expected them to be completely satisfied…

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