Should you shift dollars out of TV and into Digital?

There has been a lot of cajoling lately about the effectiveness of television versus digital. Should you cut your TV spending and maximize your digital spending? Well, it’s not that simple.

 

As I wrote in my book NEXT DAY TRAFFIC we believe in executing one medium well before moving onto another one. Using that rule of thumb, if you only have enough budget to do one medium well, your first choice is digital.

 

Having said that, only using digital is like working out three times a week for 30 minutes and expecting to look like Arnold Schwarzenegger. While you’ll probably improve your health, you’re not going to become the Austrian Oak without diet, intense training and daily commitment. In other words, you’re not going to get in better shape without adopting a new lifestyle.

 

Digital is the same way. Yes, effective digital marketing along with proper website optimization will make you more successful. This should be the first thing you do, but if you’re at 100 units and want to get to 200 units while competing with equal or larger dealers, it’s going to be tough to distinguish yourself with digital alone.

 

The reason for this difficulty is that digital cannot convey the visceral elements like a broadcast medium. People buy products or services based on emotional needs or wants and then justify their purchase logically. The Internet is a logic machine. You ask a question and it answers. The problem is that you are counting on the customer to ask the right questions and we all know how logical a customer can be.

 

There are three types of prospects:

  1. You have the prospect who knows they have a problem and are eager to find a solution for it. This is an Internet prospect.
  2. You have the prospect that is somewhat aware that they have a problem, however, they’re not quite sure how to go about solving it. This particular type may also not be aware of the consequences of not solving their problem. In other words, it’s not a priority for them. This prospect needs a shove.
  3. The third type of prospect isn’t even aware they have a problem. They’re in a position to buy and have the wherewithal to buy, but they need a reason to do so. This prospect needs motivation by a catalyst.

In this case, Television is essential to the number two and number three prospect. Since a significant portion of the national population browses the Internet while watching TV, or is in the proximity of their laptops, tablets or smartphones, a TV commercial brings your dealership to the attention of consumers, and there is an immediate increase in online activity.

 

Don’t think of television and digital as either/or, think of television as the catalyst that starts and sustains traffic straight to the dealership or website.

Consumer purchase journey

According to the article 2015 MarketShare Research Study on Evaluating TV Effectiveness, “TV is a major driver of indirect outcomes such as inbound calls, organic search query volumes and website visits—which, in turn, lead to direct outcomes, such as purchases or other significant conversions.”

For vehicle advertisers, TV’s indirect sales impact alone nearly outperforms the individual marketing impact of online display. This is likely because television is op­timally designed for conveying expe­rience and motion and TV achieves reach that the other outlets examined do not. Advertisers that do not consider the full im­pact of TV are at risk of misallocating resources.”

If television is ineffective, why do Internet-based companies continue to invest and spend their ad dollars on television?

Lindsey Clay, the CEO of TV marketing body Thinkbox, told the web magazine Business Insider: “So many times people in companies operating in this [online] space seem to speak with a forked tongue. On the one hand they can’t wait to talk about the death of TV, but on the other hand they are behaving in completely the opposite way, by investing incredibly heavily in TV — not just by expanding their business via the platform of TV, but also investing in TV advertising.”

Strong’s number one goal is delivering TRAFFIC to your dealership in the most cost efficient manner. We think a thorough digital approach is essential to accomplishing that goal, but we see a disturbing trend of voices recommending digital at the expense of all other mediums.

Yes, in large expensive markets with big populations you can be successful solely with digital. But in most cases, an integrated plan using multiple strategic approaches such as mail, email and/or broadcast will reach more customers and deliver more traffic.


About the author

John Paul Strong: For someone who spends an average of 135 days outside of the office meeting with clients, John Paul Strong remains the driving force behind his Birmingham-based advertising agency, Strong Automotive Merchandising. Strong began his career as a fresh-faced account executive at Martin Advertising. Learning much, but never satisfied, he convinced his father to partner with him in reopening their own advertising agency in 2004, catering exclusively to the automotive industry. The company started strong but humble. The original roster of 10 employees and eight clients has exploded today, growing to 100 full-time employees and more than 220 automotive dealers. And it hasn’t gone without notice. Along the way, Strong Automotive Merchandising has been recognized as a perennial winner in Birmingham’s Best Places to Work contest and as a Top 20 Agency among Google’s National Ad Partners. Yet, Strong still finds time to share what he’s learned along the way. As an avid writer, he has published two books in the Next Day Traffic series, along with more than 1,000 automotive-focused blog posts. He is also a member of the Texas Auto Writers Association, and his success has been recognized in the Birmingham Business Journal’s 2013 “Top 40 Under 40” feature and the 2017 CEO Awards. The foundation for Strong’s career began at the University of Montevallo where he earned a bachelor’s degree in communication studies and advanced public speaking. Always staying ahead of the competition, Strong later went on to study in Harvard Business School’s Executive Education Program. Amid all of his endeavors, Strong always makes time for what matters most – his family. He is a proud husband to Amy, and father to Lilly Grace, Anne Charlotte, Hudson, and Ford.


0 Comments

Would you like to share your thoughts?

Your email address will not be published. Required fields are marked *

Leave a Reply